ReconPro Classic Mobile App

Mobile app overview

Learn how to navigate ReconPro mobile app

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Supported devices

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Install mobile app

Find, download, and install ReconPro mobile app

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Log in to mobile app

Access ReconPro with the employee account that you previously created in the Back Office application

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Register device

Enter registration code for ReconPro on your mobile device

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Home menu items

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Update ReconPro

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Update the main database

Learn how to download the most up-to-date database from Back Office to mobile app

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Add a customer

Create retail customer profiles in mobile app

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Edit a customer

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Add a customer's contact

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Select customer mode

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Create an inspection

Create a new inspection, enter vehicle details and claim information, specify detected damages and necessary services, etc.

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Edit an inspection

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Approve or decline an inspection

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Approve or decline all selected inspections

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Email an inspection

Send an inspection to customer by email

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Change inspection customer

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Copy inspections

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Capture video and photo for inspection notes

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Use flash while taking pictures

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Use zoom while making pictures or recording video notes

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Send an inspection by email or fax

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Send multiple inspections by email

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Edit service expenses in inspections

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Inspection Approval Threshold

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Inspection icons meaning

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View damages as a list on the Visual screen of inspections

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View inspections assigned to teams in the same area

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Auto-calculating supplements for new inspections

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Lot Walk

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Create a work order

Create a new work order from scratch and from existing inspection

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Edit a work order

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Save work orders as draft or final

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Email a work order

Send a work order to customer by email

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Send a work order by fax

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Send multiple work orders by email or fax

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Print work orders

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Approve a work order

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Approve multiple work orders

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Approve multiple work orders on the My Work Orders screen

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Set named filters for team work orders

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Create an invoice from a work order

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Create an invoice from multiple work orders

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Create separate invoices from multiple work orders in mobile app

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Change the status of monitored work orders

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Assign technician to phase services of monitored work orders

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Turn on notifications of existing work orders with the same VIN

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Add, edit, and delete services of team work order based on employee role

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Update your work order pictures

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View assigned services on the Team Work Orders screen

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Work Order Icons Meaning

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Time-limited editing of team work orders

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Condition-dependent color of work order status icons

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Allow selecting a repair location on the Vehicle screen for work orders

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Create an invoice

Create a new invoice from work orders

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Edit an invoice

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Approve an invoice

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Email an invoice

Send an invoice to customer by email

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Invoice icons meaning

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Approve invoices

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Change customer for existing invoices

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Edit final invoices

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Print multiple invoices

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Filter your invoices by status

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Showing invoice approval disclaimer automatically or optionally

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Service request icons meaning

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Create service requests

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Service request workflow

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Add notes to services in service requests

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Access order monitor from service requests

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View information on vehicle recalls in service requests

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View service requests assigned to teams in the same area

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Split service request appointment time between multiple technicians

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Duplicate checking for service requests

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Set named filters for service requests

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Add services

Select services on the Services screen of service requests, inspections, and work orders

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Parts and labor bundle

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Auto-copying vehicle parts from parent service to question answer service

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Select OEM number for part services

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Area price and team price for services

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Generic Services

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Resend data to Back Office

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Report an issue from mobile device

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Turn on checking VIN duplicates in inspections

Avoid creating duplicate inspections by getting a warning message about existing inspections created for the same vehicle

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Paint Codes

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Quick Actions

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Conventional Repair

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The application crashes while taking a picture

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What to do when the VIN is scanned or decoded incorrectly

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Warning message: The user explicitly denied access to contact data for the application

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