Repair Location is a geographic area where your clients’ vehicles are serviced by internal or vendor team of employees.

Repair Locations

On the Repair Locations page you can add, edit, delete, and search repair locations.

  • To add a new location, click Add on the toolbar, enter settings, and click OK.
  • To modify an existing location, click Edit next to the appropriate location, change settings, and click OK.
  • To delete a location, click Delete next to the appropriate location, and click OK in the message box.
  • To search for a location, in the Search pane, click All, Active, or Not Active in the Status box, type location name or its part in the Location box, and then click Search.

Also on the Repair Locations page you can open the following pages:

  • Departments
  • Phases
  • Services
  • Clients
  • Managers
  • User Settings

Repair  Location Settings

When you create a new location or edit an existing location, you enter or change settings in the location profile.

In the Location dialog box you can enter the following settings:

  • Name
  • Status indicates whether repair location is active or not. When you select the Not Active status, repair location is not shown in the list of available locations and its repair orders are not processed in the Back Office application. You cannot change the Active status to the Not Active status, if there are not completed repair orders in this location or this location is selected as default repair location for a team or vendor.
  • HOUSE Account is usually used for services that cannot be assigned to a particular employee who works in the given repair location. For example, if such service as Waste Removal Fee must be added to the work order in this location, you can assign it to the HOUSE account.
  • Phase Enforcement defines whether only the next phase is automatically activated when the current phase is completed.
  • Override Ins. Type Settings lets change the Line Approval setting defined on the inspection type level. For example, if the Line Approval setting is turned OFF for a particular inspection type, but you turn it ON for the given location, then inspections of this type created for this location will require line approval.
  • Auto-assign Tech. turns on automatic assignment of service to technician who changes service status to Completed.
  • Auto Close Completed ROs turns on automatic closure of repair orders when their services and phases are completed. In the After Days box you can specify how many days completed repair orders remain open for changes before automatic closure.
  • Approx. Repair Time is entered in hours and used to calculate the repair order Target date if the approximate repair time is not defined on the work order type level.  

Working Hours

On the Working Hours tab you can set weekly working time for the given repair location. The Working Hours setting can be used together with the Approx. Repair Time setting to calculate the Target Date of repair order in this location.

The Time Zone setting is used to calculate the repair location local time.

To set the working hours

  • Select the check box next to appropriate day of the week, and then use the time picker to set time in the Start Time and the Finish Time boxes.

Address Info

On the Address Info tab you can enter repair location address in the following fields:

  • Address
  • Address 2
  • City
  • Country
  • State/Province
  • Zip/Postal Code
  • Email
  • Phone

Note The repair location address is automatically populated in the appropriate fields of service request  appointment form when you select a repair location for appointment with  location type “Repair Location”.

Departments

Department is a repair location unit that can be assigned to particular phase, so that when a repair order moves from one phase to another, it also automatically moves from one department to another.

On the Departments page you can add, edit, and delete location departments. Also you can sort departments to show them in particular order.

  • To add a new department, click Add on the toolbar, enter settings, and click OK.
  • To modify an existing department, click Edit next to the appropriate department, change settings, and click OK.
  • To delete a department, click Delete next to the appropriate department, and click OK in the message box.
  • To sort departments, click Up or Down next to the appropriate departments.

Note You can click Set as Default next to one of the departments to make it default for the given repair location.

Department Settings

In the Department dialog box you can enter the following settings:

  • Department Name
  • Description
  • Acceptance Required defines whether moving of repair order from one department to another must be accepted.

Phases

Phase is a group of logically related services that when completed can move the repair order to the next phase within its life-cycle.

On the Phases page you can add, edit, and delete repair order phases. Also you can sort phases if they  should follow one another in a specific order.

  • To add a new phase, click Add on the toolbar, enter settings, and click OK.
  • To modify an existing phase, click Edit next to the appropriate phase, change settings, and click OK.
  • To delete a phase, click Delete next to the appropriate phase, and click OK in the message box.
  • To sort phases, click Up or Down next to the appropriate phases.

Note Each repair location has default phases that you cannot sort because they are logically the next to the last and the last phases in the repair order life-cycle: during the QC (Quality Control) phase the quality of the repair order works is verified, and the Completed phase means that the repair order is completed.

Phase Settings

When you add a new phase or edit an existing phase, you enter or change settings in the phase profile.

In the Phase dialog box you can enter the following settings:

  • Phase Name
  • Description
  • Type is used to relate the phase to a repair order status, so that you can search repair orders by particular phase types (with the help of the Repair Status filter on the Repair Orders page).
  • Pre-repair means that the vehicle is getting ready for repair, for example, washing it before painting. In Progress means that the vehicle is in the process of being repaired. On Hold means that repair process is paused, for example, while waiting for delivery of vehicle parts. QC means that quality of the repair order works is being checked. This type is used for the default QC phase. Completed means that the repair order is completed. This type is used for the default Completed phase. Due Bill means that repair order is waiting for payment.
  • Check-Out determines whether vehicles in the given phase can be checked-out (taken by technician or team for repair) and checked-in (returned by technician or team after repair).
  • Required means that you must Check-Out the vehicle to start repairing it in this phase and then Check-In the vehicle when you finish repairing it. Optional means that you can either use the Check-Out/Check-In option or not when you start and finish repairing the vehicle in this phase. N/A means that the Check-Out/Check-In option is not available for this phase.
  • Do Not Track Individual Service Statuses indicates whether you can or cannot change status of phase services. If you select the check box, you will be able to change the status of the whole phase only, while phase services status will be changed automatically.
  • Start Service Required defines whether you must manually start services in the given phase. If you select this check box, appears the Allow Start Date Reset check box that defines whether you will be able to reset service start.
  • QC Required defines whether the repair order must move through the default QC phase.
  • Acceptance Required lets accept phases of repair orders. If the Acceptance Required check box is not selected, phases are accepted automatically.
  • Department is used to assign a particular department to the given phase.
  • Approx. Transition Time is entered in hours and used to calculate approximate date and time when the vehicle will be delivered to another team, department, or workshop for the next phase.
  • Approx. Repair Time is entered in hours and used to calculate approximate date and time when repair works of the given phase will be finished. You can see it in the Target Time column of the repair order Audit Log.

Tasks

Task is a non-billable job that can be done and tracked within the phase, for example, “Vehicle interior ventilation after painting”.

On the Tasks page you can add, edit, and delete phase tasks.

  • To add a new task, click Add on the toolbar, enter task name, and click OK.
  • To modify an existing task, click Edit next to the appropriate task, change task name, and click OK.
  • To delete a task, click Delete next to the appropriate task, and click OK in the message box.

Services

On the Phase Services page you can assign services to phases, so that when you add services to a work order, these services are automatically allocated among phases while repair order monitoring.

To assign services to a phase

  • On the Phase Services page, in the Location box, make sure that the given location is selected.
  • In the WO Type box, click the work order type that includes services that you want to assign.
  • In the Phase box, click the phase to which you want to assign services.
  • Select the check box next to each service that you want to assign, and then click Assign to selected services.

Important! Services that are not assigned to the phases of selected location are highlighted with red color.

Note If work order type includes bundle services, bundle service items are shown separately and can be assigned selectively. 

Tip You can select other locations  and assign services to phases in these locations (no need to open the  Phase Services page for each and every location).

Clients

On the Clients page you can list the clients which vehicles can be serviced in the given repair location. If you don’t add any client to the list, the given location will be available for all clients.

To add a client to the given location

  • Click the down-pointing arrow in the Enter a customer box, click the appropriate client, click Add; and then when you add all the clients that you want, click Update Clients.

To delete a client from the given location

  • Click Delete next to the appropriate client, and click OK in the message box.

Managers

Manager is an employee who can receive email notifications for events related to the given repair location.

To add a manager to the given location

  • Click the Team box and click the appropriate team or All; click the Enter an employee box and click the appropriate employee, click Add; then when you add all the managers that you want, click Update.

To delete a manager from the given location

  • Click Delete next to the appropriate manager, and click OK in the message box.

User Settings

On the User Settings page you  can use the following options to define whether client users with particular  roles can see and use repair order data and functionality:

  • Hide WO amount option doesn’t show the work order amount to client users.
  • Hide WO print button option doesn’t let client users print out the repair order.
  • Hide Invoice button option doesn’t let client users to open the invoice printout.
  • Hide service amount option doesn’t show the service price to client users.

To deny client users to see and use repair order data and functionality

  • Select the check box next to the appropriate options for the appropriate client user roles, and then click Update Settings.
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