You can specify various reasons for problems that may arise during the repair process. 

  • On the Monitor tab, click Monitor Settings, and then find the list of Problem Reporting Reasons

To add a problem reporting reason

  • Click Add on the toolbar, in the Problem Reason dialog box, enter the appropriate text in the Problem Reason box, and then click OK.

To edit a problem reporting reason

  • Click Edit next to the appropriate reason, in the Problem Reason dialog box, make the changes that you want, and then click OK.

To delete a problem reporting reason

  • Click Delete next to the appropriate reason, and then click OK in the confirmation message.

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