Support Cases Triage allows users with the Administrator role to decline  support cases that were sent from devices or submit them as trouble tickets  to AMT Helpdesk System. 

Required Subscriptions

  • Features: SupportCaseTriage

On the Support Cases Triage  page you can submit or delete support cases.

  • To submit a support case, click (Submit Case) next to the appropriate support case.
  • To delete a support case, click (Delete) next to the appropriate support case.

On the Support Cases Triage  page, you can see support case details in the following columns:

  • Device Nickname is the name given to a device registered in the Back Office application.
  • Received Date is the date and time when support case appeared in the Back Office application.  
  • Version is the version of the ReconPro iOS Client application installed on device at the time when the support case was sent. 
  • Application is the name of the Back Office application. 
  • OS Type is the type of Operating System installed on device.
  • OS Version is the version of Operating System installed on device at the time when the support case was sent.
  • Comments contains the text that was entered in the Steps To Reproduce field while sending support case from device. 
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