Allow closing service requests in the mobile app

You can define whether technicians can close service requests in the mobile app. 

To allow closing service requests 

• In the Service Request Type dialog box, click the Mobile Settings tab, click Yes next to the Allow to close service request option, and then click OK. 

Now, when you tap a service request of this type, you can see the ‘Close’ action. 

To prevent closing service requests 

• In the Service Request Type dialog box, click the Mobile Settings tab, click No next to the Allow to close service request option, and then click OK. 

Now, when you tap a service request of this type, you cannot see the ‘Close’ action.