You can define whether technicians can close service requests in the mobile app.
To allow closing service requests
- In the Service Request Type dialog box, click the Mobile Settings tab, click Yes next to the Allow to close service request option, and then click OK.
Now, when you tap a service request of this type, you can see the ‘Close’ action.
To prevent closing service requests
- In the Service Request Type dialog box, click the Mobile Settings tab, click No next to the Allow to close service request option, and then click OK.
Now, when you tap a service request of this type, you cannot see the ‘Close’ action.