You can define whether technicians can create and edit service requests in the mobile app.
To allow creating and editing service requests
- In the Service Request Type dialog box, click the Mobile Settings tab, click Yes next to the Allow to create/modify service request option, and then click OK.
Now, when you create a service request you can select this type on the 'SR Types' screen.
Also, when you tap a service request of this type on the 'Service Requests' page, you will see the 'Edit' option.
To prevent creating and editing service requests
- In the Service Request Type dialog box, click the Mobile Settings tab, click No next to the Allow to create/modify service request option, and then click OK.
Now, when you create a service request you cannot select this type on the 'SR Types' screen.
Also, when you tap a service request of this type on the 'Service Requests' page, you will not see the 'Edit' option.