You can enable the ‘Allow Undo Reject’ setting that lets you return a rejected service request to the Acceptance phase.

  • In the Service Request Type dialog box, select the Allow Undo Reject checkbox, and then click OK

When you point to a rejected service request of this type, you can click the ‘Undo Reject’ button to return it to reset the Rejected status and return it to the Acceptance phase. 

Did this answer your question?