You can specify the average duration of service request appointments for a particular service request type.

Note ‘Duration’ value is used in the automatic calculation of ‘End Time’ for service request appointment. 

  • In the Service Request Type dialog box, enter the appropriate value (in minutes) in the Duration box, and then click OK

For example, service request type ‘Duration’ is 15 minutes and service request ‘Suggested Start' is 9:00 AM. When you create an appointment for this service request, its end time will be automatically calculated as suggested start time plus service request type duration. 

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