Search for missing invoices
Serhii Toropov avatar
Written by Serhii Toropov
Updated over a week ago

If you don’t see particular invoices on the Invoices page in the Back Office application, first of all, you should check the following filter settings:

1. Timeframe

By default, the Timeframe filter is set to show invoices for the last 30 days, so if the invoices that you search were created more than a month ago, please, set the appropriate period.

2. Status

The All status doesn’t show the void invoices, so if the invoice you are looking for can be void, you should select the Void status.

3. Archived

You can select the Archived check box to search missing invoices among the archived invoices.

Note If the invoices are still missing, please contact our customer support department.

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