Multiple users can work with QuickBooks Online Exporter if they share the same QuickBooks user account. The thing is that QuickBooks Online SDK doesn’t allow multiple QuickBooks users with different email addresses to connect at the same time. To avoid the situation when one user must disconnect to let another user connect, all users can connect QuickBooks Online Exporter to QuickBooks Online under the same user account with the same email address.
Note Only users which account is assigned to the Administrator role can work with QuickBooks Online Exporter.
Tip If sharing the same QuickBooks user account by multiple users is not possible, one user must disconnect from QuickBooks to let another user export invoices.
To disconnect from QuickBooks
- On the QuickBooks Exporter page, click Disconnect from QuickBooks.