Support Cases Triage allows users with the Administrator role to decline support cases that were sent from devices or submit them as trouble tickets to AMT Helpdesk System.
Required Subscriptions
Features: SupportCaseTriage
On the Support Cases Triage page you can submit or delete support cases.
To submit a support case, click (Submit Case) next to the appropriate support case.
To delete a support case, click (Delete) next to the appropriate support case.
On the Support Cases Triage page, you can see support case details in the following columns:
Device Nickname is the name given to a device registered in the Back Office application.
Received Date is the date and time when support case appeared in the Back Office application.
Version is the version of the ReconPro iOS Client application installed on device at the time when the support case was sent.
Application is the name of the Back Office application.
OS Type is the type of Operating System installed on device.
OS Version is the version of Operating System installed on device at the time when the support case was sent.
Comments contains the text that was entered in the Steps To Reproduce field while sending support case from device.