Support Cases Triage allows users with the Administrator role to decline support cases that were sent from devices or submit them as trouble tickets to AMT Helpdesk System.
Required Subscriptions
- Features: SupportCaseTriage
On the Support Cases Triage page you can submit or delete support cases.
- To submit a support case, click (Submit Case) next to the appropriate support case.
- To delete a support case, click (Delete) next to the appropriate support case.
On the Support Cases Triage page, you can see support case details in the following columns:
- Device Nickname is the name given to a device registered in the Back Office application.
- Received Date is the date and time when support case appeared in the Back Office application.
- Version is the version of the ReconPro iOS Client application installed on device at the time when the support case was sent.
- Application is the name of the Back Office application.
- OS Type is the type of Operating System installed on device.
- OS Version is the version of Operating System installed on device at the time when the support case was sent.
- Comments contains the text that was entered in the Steps To Reproduce field while sending support case from device.