Auto-acceptance of created service requests
If the 'Technician Acceptance Required' checkbox is selected for a service request type in Back Office, then service requests created by technicians in the mobile app will be automatically accepted and moved to the next phase.
Auto-assignment of technicians to completed tasks
If the 'Auto-assign Tech' settings is turned on for a repair location in Back Office, then a technician, who completes a repair order task in the mobile app, will be automatically assigned to this task.