You can add new service request types, edit existing service request types, and delete service request types that you no longer need.
To add a new service request type
On the Company tab, click Service Request Types, and then click Add on the toolbar.
In the Service Request Type dialog box, enter the appropriate settings, and then click OK.
To edit a service request type
On the Service Request Types page, click Edit next to the service request type that you want to change.
In the Service Request Type dialog box, make the appropriate changes, and then click OK.
To delete a service request type
On the Service Request Types page, click Delete next to the service request type that you want to remove.
Click OK in the confirmation message.
When technicians create new service requests in the mobile app they can select a service request type from the list.