Enhanced Internal Collaboration
Getting the right eyes on a repair shouldn't be a hassle.
Universal Internal Invites: You now have the flexibility to invite any internal user to a chat. Whether they are on your team or an expert from another department, bringing in good advice is now just a click away.
Invite any internal user to chat
We have added the ability to invite any user to the chat, so now you can discuss the repair not only with assigned technicians but also with users not directly related to the repair order, such as accountants, service managers, parts managers, etc.